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Systems Administrator Student - 4 Month Winter Term

Blackberry

Blackberry

IT
Ottawa, ON, Canada
Posted on Wednesday, September 13, 2023

Worker Sub-Type:

Student (Fixed Term)

Job Description:

As a Systems Administrator Student in the Regional IT Support Team, you will be part of a small team in our Ottawa office that provide excellent support to our end users. End users, as we all, need to have very little down time so it is important that we help them resolve any issues that impact their ability to do their job.

The Regional IT Support Team at BlackBerry provides support to end users globally. This support includes analyzing and repairing issues with computers, assisting in the users in the configuration of their mobile devices. Your quick and educated response to customer issues will ensure that the customers can continue to work.

Reporting to the Senior Manager in Ottawa, you will be responsible for checking a ticket queue and resolving issues within a certain amount of time depending on priority. This position will require you to pull all your computer science skills into play and offer many leaning opportunities in this field.

Term: 4 Months

Location: Ottawa, Ontario

RESPONSIBILITIES

  • Provide world-class support and reinforce customer confidence while a resolution is being investigated

  • Partner with other System Administrators to effectively manage customer issues and escalations as well as customer satisfaction

  • Delegate escalations, as needed, to other members of the team or specific providers in IT

  • Triage incoming emails from various stakeholders and customers

  • Maintain and update the Computer Inventory - place and track orders for accessories and devices

  • Create new/update Knowledge Base documentation as required

SKILLS AND QUALIFICATIONS

  • Currently pursuing an Associate or Bachelor degree in a related field, or equivalent combination of education and experience. (Degrees/Diplomas in Computer Science)

  • Ability to support Windows 7, Windows 8.1, Windows 10,Windows 11, Ubuntu and Mac operating systems

  • Basic understanding of Active Directory

  • Basic understanding of IP

  • Superior communication (fluent English written and verbal) skills required

  • Strong customer service orientation with a keen sense of urgency and priorities

  • Excellent judgment and decision making skills which enable you to juggle several priorities whilst continuing to meet deadlines

  • Strong partnership and collaboration skills; able to develop and maintain effective relationships with peers, executives, customers, and other internal and external stakeholders.

  • Solid planning and project management skills

ADDITIONAL ASSETS

  • Previous experience working in a computer science field

  • Previous experience in customer support

Student Life at BlackBerry

  • Growth Mindset: employees have access to skills training and professional development courses, mentorship programs as well as unlimited access to our on-demand learning platform.

  • Commitment to Wellness: employees have access to events that support physical, mental and financial wellness. We host wellness sessions, fitness courses, discounts to local gyms and offer a 24/7 Employee Assistant Program (EAP).

  • Highly collaborative teams and a supportive workplace environment, with organization-wide events and a student social committee.

  • Employee Perks: we have snack and beverage programs at all locations. Students also have access to discounts for local stores, transportation, restaurants and activities.

See more about the student program at BlackBerry over on our Instagram @BlackBerryStudentLife

Scheduled Weekly Hours:

40