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Technical Writer Student - 4 Month Winter Term

Blackberry

Blackberry

Marketing & Communications, IT
Waterloo, ON, Canada
Posted on Wednesday, September 13, 2023

Worker Sub-Type:

Student (Fixed Term)

Job Description:

As a member of the BlackBerry IT Productivity and Collaboration team, the successful student will have the opportunity to work as a fully contributing team member while being mentored by senior full-time employees on the team. The successful candidate will directly contribute to the industry-leading BlackBerry security story by translating technical concepts into clear, concise, and accurate technical documentation targeting a wide range of audiences within BlackBerry. The successful candidate will also have the opportunity to attend project meetings, run small projects under guidance, and support enterprise applications with a focus on Microsoft.

While this role offers balanced proportions of teamwork along with individual work, ultimately it will be strong personal initiative, accountability and independence that will lead to success in this role.

The ideal candidate is attentive to detail, has experience in writing documentation for end users and interested in learning about new technologies as well as the people who rely on them.

Location: Waterloo, ON

Length of Term: 4 Months

WHAT YOU WILL DO

  • Plan, write, and maintain help articles, administration guides, service reference guides and technical notes

  • Gather information from design documents, standards, architects, and engineers

  • Plan, write, and maintain governance documents including process model, directives, policies and standards documents

  • Contribute to the maintenance and upkeep of the writing style guide, document templates, and other internal processes and standards

  • Provide suggestions for continuous improvement of existing department standards and processes

  • Manage multiple streams of work with parallel deadlines

WHO WE ARE LOOKING FOR

  • In computer science, business administration, engineering, or equivalent

  • Familiar with information technology management, administration and general software development principles

  • Superior communication skills including verbal, written, and interpersonal

  • A strong focus on attention to detail with good analytical and and problem-solving skills

  • Solid verbal, written, and interpersonal skills

ABOVE AND BEYOND

  • Knowledge of project management methodologies and frameworks

  • Creating Technical Documentation

  • Experience in IT Support

Student Life at BlackBerry

  • Growth Mindset: employees have access to skills training and professional development courses, mentorship programs as well as unlimited access to our on-demand learning platform.

  • Commitment to Wellness: employees have access to events that support physical, mental and financial wellness. We host wellness sessions, fitness courses, discounts to local gyms and offer a 24/7 Employee Assistant Program (EAP).

  • Highly collaborative teams and a supportive workplace environment, with organization-wide events and a student social committee.

  • Employee Perks: we have snack and beverage programs at all locations. Students also have access to discounts for local stores, transportation, restaurants and activities.

See more about the student program at BlackBerry over on our Instagram @BlackBerryStudentLife

Scheduled Weekly Hours:

40